Zero Waste Box™ User Guide

A Zero Waste Box™ is a complete and convenient solution to store, ship, and recycle a particular type of waste that isn’t currently recycled through local councils or traditional recycling facilities.

User Guide quick-links:

How to assemble the box   |   Collecting   |   How to return the box   |   Waste Transfer Notes   |   Recycle

Assemble the box

  1. The box is delivered flat packed. Please lay it on a flat surface and unfold it.
  2. Fold the side flaps inward. 
  3. Fold the box lid over.
  4. Push the small closure flap inwards to secure your Zero Waste Box.
  5. Push the flaps on top of the lid inwards to create an opening.
  6. Apply pressure on all sides so that the box is able to stand freely.

 

Start collecting

Once assembled, you can place the Zero Waste Box anywhere – at home, in an office, in-store, at an event and more. It’s now ready for you to dispose of the accepted waste into the box. You will find a list of the accepted and unaccepted waste items on your Zero Waste Box

Return the box

When full, please seal the box and send it back to us by using the prepaid shipping label that is fixed at the back of the box. You can either organise the collection by calling UPS on 03457 877 877 or by following this procedure online:

First, go to ups.com/gb, click on ‘Shipping’ and then select ‘Schedule a Collection’. 

Section 1 – Shipping Label Questions
Enter the tracking number(s) for each Zero Waste Box to be collected.
Note: The tracking number starts with the number 1, followed by the letter Z: "1Z". Add the tracking number without any spaces.

Section 2 – Collection Information and Location
Fill out all the mandatory fields in this section.

Section 3 – Service and Package Information
A. Select the number of boxes to be collected in ‘Packages in Your Collection’.
B. Enter the total weight of all boxes together. Weight per box is as follows:
  - 1 small box weighs approx. 7 kg
  - 1 medium box weighs approx. 15 kg
  - 1 large box weighs approx. 25 kg
C. ‘UPS Services in Your Collection’: always choose ‘UPS Standard’ in ‘UPS Domestic Service section’.
D. Leave empty ‘UPS International Services’ and ‘UPS EU Transport Services’.
E. Tick ‘No’ to the question: ‘Does your collection contain items that weigh more than 32 kg?’ 

Section 4 – Collection Date and Time
A. Select the date and time slot you’d like to have your products and packaging collected.  Please ensure you organise a collection at least 24 hours in advance.
B. Please also ensure there are 6 hours between the earliest and latest times of collection.
C. Select your ‘Preferred Collection Location’ (i.e. your building entrance or reception).
D. Collection Reference: insert ‘Zero Waste Box’ here. 

Section 5 – Collection Notifications
Please make sure to unhide this section and enter your email address to receive a confirmation email of your collection. 

Please keep the collection number somewhere safe and refer to it whenever you need
to contact TerraCycle®. Click ‘NEXT’ to review the details of your collection request. 

Section 6 – Review your Collection Request
Verify all the details of your request and if everything looks good click ‘NEXT’. You should
receive a confirmation email to confirm that your request has been processed.

PLEASE NOTE: You will need the Collection Request Number to cancel, modify or track the status of your collection.

Waste Transfer Notes for businesses

If you intend to collect waste at commercial premises (e.g. a business, charity, church, or industrial site), you will need to sign an annual waste transfer note before sending your Zero Waste Box™ back to us. 

Please note, you do not need to provide a waste transfer note if you collect waste in your Zero Waste Box™ in a non-commercial premises such as your home.

ONLINE ORDERS
If you're a business and purchase your Zero Waste Box(es)™ online, please create an online account and enter your SIC code to receive your waste transfer note. If you are unsure what a SIC code is or need help, please refer to the Companies House website.

ORDERS OUTSIDE OF SHOP
If you're a business and purchase your Zero Waste Box(es)™ outside of the online shop, please fill in this form. Once you’ve submitted your waste transfer note, a copy will automatically be sent to the email you used to fill in the form. 

Waste transfer notes are a legally required formality. Simply fill out one waste transfer note per commercial premises, per year, for each type of commercial waste recycled through Zero Waste Box™. Important: If you return a new type of Zero Waste Box™, you will need to submit a new form.

You should keep a copy of your waste transfer note for your own records for two years. If at any time you need to use your waste transfer note, but cannot find it, please contact our Customer Support Team who will be happy to help source a copy for you. 

For guidance on EWC codes per Zero Waste Box™, please refer to this guide.

Recycle

Once collected, your products and packaging are sorted and separated by material composition. The separated items are then cleaned, shredded, and made into new recycled products such as outdoor furniture and decking, playgrounds, benches, or watering cans. Click here to learn more about our recycling process.

Between 2019 and 2021, in the UK alone, Zero Waste Box collected over 104,000 kg of waste to be recycled, keeping it out of landfills and incinerators. With your help we can continue to recycle millions of items to preserve valuable resources.


Need to contact us?

For more information regarding your order, please contact us at: customersupport@terracycle.co.uk
If you would like to recycle more waste and place a new order, please visit: shop.terracycle.com/en-GB 

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