Zero Waste Box™
Frequently asked questions
What is a Zero Waste Box™?
A Zero Waste Box is a complete and convenient solution which includes the storage, shipping and recycling of a particular type of waste that isn’t currently recycled through local councils or traditional recycling facilities.
We can recycle almost anything, from coffee capsules to bottle caps, to blister packs and the entire contents of your office stationery cupboard. Zero Waste Box is an all-inclusive solution developed by award-winning waste experts at TerraCycle®. The recycling boxes are easy to set up and use, making it the perfect option for households, schools, businesses, manufacturing and events facilities looking to increase their sustainable practices.
How it works
Order: Select the Zero Waste Box based on what you would like to recycle.
Fill: Fill your box with the accepted waste.
Ship: Send it back to TerraCycle by dropping your Zero Waste Box off at your nearest Post Office! Boxes ship free with a prepaid return label.
Reorder: Order your next Zero Waste Box to continue to recycle everything.
ORDER NOW
Frequently Asked Questions
Browse FAQ by section:
General | Orders | TerraCycle®
General
What sizes do Zero Waste Boxes come in?
There are two sizes of Zero Waste Boxes to choose from:
- Small 25 x 25 x 46 cm (28.75 litre)
- Medium 28 x 28 x 95 cm (74.48 litre)
When will my order arrive?
Your order should arrive within 7 to 10 business days and deliveries are carried out by Australia Post. After your order has been dispatched from our warehouse, you’ll receive an email with your tracking information.
How do I assemble and set up my Zero Waste Box?
Once received, start by unfolding the flat box and follow the folding instructions on the bottom. Next, fold and close the top lid and secure it with the cardboard flap. Press down on the perforated cut-out on the top lid. Remember to place your box in an easily accessible spot. That’s it!
Check out our Zero Waste Box setup for step-by-step instructions here!
How do I return my Zero Waste Box when it's full?
When your Zero Waste Box is full, simply tape the top opening shut. Your box will arrive with a prepaid return shipping label already attached to the back of the box! All you need to do is drop the sealed box off at your local post office or if Australia Post collects your mail they can also collect the Zero Waste Box.
Are there any shipping restrictions?
Yes, please click here to see our important shipping restrictions.
Orders
I need to cancel or return my order. How can I do this?
You can view our return policy here.
I need to edit my order. How can I do this?
Unfortunately, we are unable to make edits to the contents of an order, including changing the payment method used. If you ordered an incorrect item or need to change your payment method, please reach out to customersupport@terracycle.com.au to have your order canceled.
How do I correct a delivery address after I have placed an order?
Delivery addresses may be edited before your order has shipped by reaching out to our Customer Support team. However, once an order has shipped, the address can no longer be changed. Please note that some orders ship in under 24 hours, so we cannot guarantee that your shipping address can be changed after the order has been placed.
TerraCycle®
I am a business who wants to promote a take back recycling sheme using Zero Waste BoxesTM, what am I allowed to communicate?
If you are a business choosing to offer a recycling solution to your customers using Zero Waste Box™, we are looking forward to working with you and have put together a guide to help you promote your recycling efforts.
Click here to access our guide.
How do the National Recycling Programs work, and how do they differ from the Zero Waste Box system?
Our National Recycling Programs are funded by brands and retailers around the world to help you recycle items that municipal programs don’t typically accept. To participate in one of these programs, simply sign up for free at TerraCycle.com and start collecting. To learn more about our National Recycling Programs and how they work, please visit this page.
Unlike our National Recycling Programs, the Zero Waste Box system allows you to recycle everything with a comprehensive, all-in-one solution for nearly everything that is not accepted through public programs. The transportation and recycling costs are built into the price. To learn more about Zero Waste Box and how it works, please visit this page.
Why does a Zero Waste Box cost money when many of the National Recycling Programs do not?
The cost of recycling can be broken down into two main parts: transportation and the recycling process itself. In public recycling, your taxes pay for curbside pickup, transportation to the plant, sorting, and recycling. With National Recycling Programs, the sponsoring brands and retailers pay for these expenses.
With Zero Waste Box, you have the power to take matters into your own hands and recycle everything. The price of a Zero Waste Box includes the cost of transportation and recycling. To learn more, please visit this page.
Zero Waste Boxes are not in our budget. Is there something we can do?
The price of a Zero Waste Box is based on the current shipping and recycling costs for each material type. We understand this service may not be a fit for all customers at this time. We recommend checking out TerraCycle’s National Recycling Programs, which offer free recycling solutions.
I want to recycle everything and do more to reduce my impact. What else can I do?
That’s the spirit! Follow us on social media for daily tips and tricks, and refer to the links below for more information on ways you can eliminate the idea of waste.