Privacy Policy

TERRACYCLE AUSTRALIA PRIVACY POLICY

1. Who We Are

TerraCycle is headquartered in the United States and partners with individual consumers, as well as major consumer product companies, retailers, manufacturers, municipalities, and small businesses across 21 different countries.  At TerraCycle, we provide recycling solutions for traditionally hard to recycle materials, including snack bags, coffee capsules, writing utensils and pre-consumer plastic packaging (the “Services”).

TerraCycle Australia Pty Ltd. (“TerraCycle”, “Company” “we”, or “us”)

Registered Office: Unit 2, Level 2, 44-54 Botany Road, Alexandria, Sydney, NSW, 2015

More information about TerraCycle, our recycling solutions, and our global subsidiaries can be found here.

 

2. What Personal Information do we collect?

Personal Information you give us

TerraCycle collects personal Information that you may provide through the Services or otherwise communicate with us, which includes:

  • Account information, we collect information from you, such as your first name, last name, shipping address, email address, and telephone when you register for an account (“Account”) on the Site ;
  • Recruitment information, such as information you provide when you apply for a job directly or through a third-party company;
  • Orders and Transaction information, such as details regarding subscriptions, the products you select, your shipments, shipping, billing and contact details;
  • Feedback and correspondence, such as information you provide when you contact us, in your responses to surveys, when you register for a free recycling programme, participate in market research activities, sweepstakes, contest or giveaway, report a problem, receive customer support, register for or otherwise correspond with us;
  • Usage information, such as information about how you use the Services and interact with us;
  • Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them;
  • Charity information, such as  collection of charity details to redeem your TerraCycle points and make payments to the recipients of the contributions allocated by the collector;
  • Demographic information such as age, gender and organisation.

The specific kind of user data collected will depend on the Services used. 

 

Information automatically collected (Cookies)

When you visit the Site or use our Services, we may automatically collect certain information about your device that could be considered as Personal Information, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.  

We collect Personal Information using the following technologies:

We may collect Personal Information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which we use to recognise your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognise your computer or mobile device when it visits other websites.

Click here for detailed information on the third-party cookies we use.

 

Cookies we use

Our Site uses the following types of cookies for the purposes set out below:

Essential Cookies

These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies

These cookies allow our Site to remember choices you make when you use our Site. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-select your preferences every time you visit our Site.

Analytics and Performance Cookies

These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered may include the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information.  We use this information to help operate our Site more efficiently, to gather broad demographic information, monitor the level of activity on our Site, and improve the Site.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. You can find out more information about Google Analytics cookies here and about how Google protects your data here.  You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available here.

Social Media Cookies

These cookies are used when you share information using a social media sharing button or “like” button on our Site or engage with our content on or through a social networking website such as Facebook or Twitter. The social network will record that you have done this.

Collecting this Personal Information enables us to better understand the visitors who come to our Site or use our Service, where they come from, and what content and functionality is of interest to them.

 

We use this Personal Information for our internal analytics purposes and to improve the quality and relevance of our Site and/or Services to our visitors and users.

 

Disabling Cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility).  Many browsers are set to accept cookies until you change your settings.

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.

If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our Site.

 

Personal information shared with us by a third party

We may be provided access to or receive your personal information from a third party. For example if we employ an external consultant to assist us with improving our customer journey, or data shared during events organised by TerraCyle or a third party.

Personal information collected when you attend an event:

  • The information you provide in the form to register for an event or by other means such as in an email or over the telephone:
    • your title, name, and full postal, email or telephone contact details;
    • your job title and role;
    • dietary needs.
  • Records of communications sent to you by the Company or that we receive from you in relation to an event you will attend/have attended.
  • Records of events, including photography and video recordings of seminars.

 

Personal information where we act as a data processor

We also process personal information on behalf of our customers in the context of supporting our products and services. Where a customer subscribes to our Services (whether this is using a TerraCycle developed frontend or a proprietary interface), they will be the ones who are responsible for what data is collected and stored on the systems.

You will need to refer to the Privacy Policies of our customers to find out more about how such information is handled by them.

 

Children

Our Services are not directed to children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we learn that we have collected Personal Information from a child under the age of 16, we will delete such information from our files as soon as reasonably practicable.

 

Sensitive Personal Information

We ask that you do not send us, and do not disclose, any sensitive Personal Information (e.g. social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Site or otherwise to us.

If you send or disclose any sensitive Personal Information to us when you use the Site, you must consent to our processing and use of such sensitive Personal Information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive Personal Information, you must not submit such sensitive Personal Information to our Site.

 

3. How we store information

We use the Amazon Web Services (AWS) for the hosting of our websites. Any Personal Data collected by TerraCycle for use in our Services is stored in database services offered by AWS that are encrypted and continually backed up.

We may also store reports including personal data on our local NAS. 
 

4. How do we use Personal Information?

To provide our Services

If you have an Account or use our Services, we use your personal information to:

  • Operate, maintain, administer and improve the Services;
  • Manage and communicate with you regarding your Account, if you have one, including by sending you service announcements, technical notices, updates, security alerts, and support and administrative messages;
  • Process and manage subscriptions you purchase via the Services, including to track and administer your shipments;
  • Better understand your needs and interests, and personalize your experience with the Services;
  • Provide support and maintenance for the Services; and
  • Respond to your service-related requests, questions and feedback.

 

To communicate with you

If you request information from us, register for an Account, or participate in our surveys, promotions or events, we may send you Company-related marketing communications as permitted by law. You will have the ability to opt out of such communications as described below.

 

For research and development

We use information automatically collected and other information to analyse trends, administer the Services, analyse users’ movements around the Site, gather demographic information about our user base as a whole, improve the Services and develop new products and services.

 

To provide you with advertising

We may use your personal information to serve ads on the Services or on third party sites and to tailor ads to your interests and browsing history.  Please refer to the Cookies and Similar Technologies section for more details.

 

To comply with law

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

 

With your consent

We will request your consent to use your personal information where required by law, such as where we use certain cookies or similar technologies or would like to send you certain marketing messages.  If we request your consent to use your personal information, you have the right to withdraw your consent any time in the manner indicated when we requested the consent or by contacting us at privacy.anz@terracycle.com or 1800 983 324.

 

To create anonymous data

We may create anonymous data from your personal information and other individuals whose personal information we collect.  We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.

 

For compliance, fraud prevention and safety

We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

 

Use for new purposes

We may use your Personal Information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it.  If we need to use your Personal Information for an unrelated purpose, we will notify you and explain the applicable legal basis.
 

5. Sharing your personal information

Affiliates

We may disclose your Personal Information to our subsidiaries and corporate affiliates for purposes consistent with this Privacy Policy.

 

Brand Partners

We may share your information with our brand partners when you register for a free recycling programme and if they are required to contact you in order to complete the registration process. We may also share your information with brand partners if you have won a contest sponsored by brand partners and they need to send the prizes directly to the contestants, or if your information is required to participate in a rewards program or promotion. We will always notify you when your information is collected for this purpose.

 

Service Providers

IT Services

We may employ third party companies and individuals to administer and provide the Services on our behalf (such as customer support, hosting and storage, analytics, email delivery, marketing/advertising and database management services) or to follow-up on your enquiries. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here. We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. We also use the Amazon Web Services (AWS) for the hosting of our websites. The Personal Data outlined in section 2 collected by TerraCycle for use in our Services is stored in database services offered by AWS that are encrypted and continually backed up. 

These third parties may use your Personal Information only as directed by Company and in a manner consistent with this Privacy Policy, and are prohibited from using or disclosing your Personal Information for any other purpose. You can find more information about AWS’s security practices here.

We also use your Personal Information to provide you with targeted advertisements or marketing communications that you have given consent for. Find out more about how targeted advertising works on the Network Advertising Initiative’s (“NAI”) educational here.

Other Services

We may employ the services of third party fulfilment agencies that will have access to data of customers that make purchases or sample requests. This information is required in order to prepare orders ready for shipping.

We employ a number of third party shipping agencies that will have access to the data of customers that make purchases or sample requests. This information is required for the delivery of ordered items.

We may also employ the services of registered carriers that will have access to the data of customers that are registered on any of our waste recycling services. This information is required for the collection of the items.

 

Professional advisors

We may disclose your Personal Information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.

 

Compliance with Laws and Law Enforcement; Protection and Safety

Company may disclose Personal Information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Service; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

 

Business Transfers

Company may sell, transfer or otherwise share some or all of its business or assets, including your Personal Information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.

 

Social Network Services (SNSs)

The Services may enable you to post content to SNSs.  If you choose to do this, we will provide Personal Information to such SNSs in accordance with your elections.  You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the applicable website or service. We will not be responsible or liable for: (i) the availability or accuracy of such website or service; (ii) the content, products or services on or availability of such website or service; or (iii) your use of any such website or service.

 

6. Transfer of Personal Information outside of Australia

Please note that some TerraCycle entities and some partners and service providers are located outside of Australia, in particular the countries in which TerraCycle has an office. An overview of TerraCycle's global presence can be found here.

In other circumstances, the law may permit us to otherwise transfer your Personal Information outside Australia. In all cases, however, any transfer of your Personal Information will be compliant with the applicable data protection law.

 

7. Your Choices

Access, update, correct or delete your information

All Company Account holders may review, update, correct or delete the personal information in their Account by logging into their Account. Company Account holders may also contact us at privacy.anz@terracycle.com or 1800 983 324 to accomplish the foregoing or if you have additional requests or questions.

 

Marketing communications

You may opt out of marketing-related emails by logging in and changing your account settings, by clicking on a link at the bottom of each such email, or by contacting us at privacy.anz@terracycle.com or 1800 983 324.  You may continue to receive service-related and other non-marketing emails.

 

Testimonials

If you gave us consent to post ratings/comments or a testimonial on our Sites, but wish to update or delete it, please contact us at privacy.anz@terracycle.com or 1800 983 324.

 

Choosing not to share your personal information

Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with the Services and may need to close your account.  We will tell you what information you must provide to receive the Services by designating it as required in the Services or through other appropriate means.

 

8. Contact Details

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:

 

Post:

Data Protection Officer

TerraCycle Australia

Unit 2, Level 2, 44-54 Botany Road,

Alexandria, Sydney,

Australia, 2015

 

Email: privacy.anz@terracycle.com.au 

Phone: 1800 983 324

 

9. Policy Update

This Privacy Policy was most recently updated in September 2021.